Shipping & Returns

Delivery Information (within Australia only)

As responsible people we are conscious of the requirement for Responsible Service of Alcohol (RSA) and as such we have a designated area of Authority for you to initiate once you have made your selection to effect delivery. Part of the process in selecting the 'No Authority to Leave' box, in the checkout section, in some circumstances enables our delivery custodian, who may decide, against leaving your order.

This may take place if:

  • No one was home at the time of delivery to sign for your purchase who could meet the requirement to; provide adequate or acceptable Proof of Age documents;
  • Entry to your property was impeded via Security gates, dogs or any other event impeding access;
  • The delivery custodian had doubts or was apprehensive as to the security and safety of your order due to juveniles within the vicinity.

To ensure a smooth transition and to meet these requirements we would like to deliver your purchase, where possible, whilst you are at home. Appreciably we understand that this may not always be possible and under these circumstances, when you are not home the delivery custodian will provide a delivery notification card informing you that product is safely placed at the appropriate depot where your product can be collected upon signature, or rearrange for redelivery at an extra charge to you.

If you have not organised to pick up your stock within 7 days after notification from the authorised delivery company, there will be a requirement to return the purchased stock back to 'The Premium Selection' at a cost, this cost is to be borne by you the customer.

A signature is required for all deliveries

Authority to Leave

At the checkout you will be provided with the option to tick the 'No Authority to Leave' box. By selecting the 'No Authority to leave' option, you authorise the delivery custodian not to leave the goods unattended at the delivery address. You accept and agree that once the custodian has left the delivery of notification card the complete order has been received.

The Premium Selection, and delivery Custodian associated with the delivery, do not accept responsibility for any loss or damage which results from the 'No Authority to Leave' delivery method. You agree to release 'The Premium Selection' from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of this 'No Authority to Leave'.

The Premium Selection supports the 'Responsible Service of Alcohol' and will not sell or deliver to, persons under the age of 18. An approved form indicating proof of age documents may be requested at the time of delivery. Approved Proof of age documents include only the following:

Documents that will be used as evidence of a person's age are:

  • Current Australian driver's licence with a photograph;
  • Current passport;
  • Proof of age card, and
  • Australian Learner Driver Permit with a photograph.

By selecting the 'No Authority to Leave' box you are confirming that you are 18 years of age.

Deliveries will be made to the delivery address specified in your order. If this address proves to have been provided incorrectly by you, the goods will be returned to us, and once the correct address has been provided, shipped again at an additional cost to you.

While insurance cover has been purchased for you over your goods, if they are found to be damaged upon receipt, these goods will be replaced at no additional cost to you, and dispatched once the damaged goods have been returned to us.

Refunds & Returns

'The Premium Selection' guarantees the quality of all products that are sold and delivered to clients through our online facilities. If the client has valid reasons for return of stock, 'The Premium Selection' will refund to the customer the total value of the purchase (including delivery charge), providing the suspect product is returned and that no more than one third of the bottle has been consumed, Wine only, and the balance of the alcohol ordered is returned to us. The Premium Selection reserve the right to exchange the products for other item/s of the same value at 'The Premium Selections' sole discretion.
The 'The Premium Selection' endeavours to ensure that our customers are completely satisfied with their purchases. If you receive a product that you are not entirely satisfied with, or that you feel was misleading in the way it was portrayed on the website, we will gladly accept it as a return, provided it has not been opened, or that the seal has not been tampered with, and it is in the original undamaged packaging.

Goods being returned are done so at the cost of the purchaser,

'The Premium Selection' reserves the right to have returned products directed to the supplier for testing and determination, on completion of and outcome of the testing 'The Premium Selection' will advise the customer accordingly, should it be found that the product is suspect the replacement product will be exchanged at no cost to the purchaser.

The best way to arrange the return and refund is to contact 'The Premium Selection':

The Premium Selection

  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Phone: (08) 9291 6217

Cancellation of Orders

If you wish to cancel an order that you have placed with 'The Premium Selection' via our website, you must inform us in writing (by email) stating your full name and quoting your order number, within 1 hour of placing your order.

  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Phone: (08) 9291 6217

Customers are responsible for sending and paying the return postage, handling costs and insurance costs incurred in returning any order(s).

All comments, reviews and remarks posted on this website by customers are deemed to be the views of those customers and are not necessarily shared by 'The Premium Selection'.

Security Policy

When purchasing from 'The Premium Selection' your financial details are passed through a secure server using the latest SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. The SSL certificates enable 40-bit to 256-bit encryption, depending on the client browser capability and the cipher suite installed on your web server.

 

 

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